E-commerce - legal obligations
Contracts that govern sales made via the internet should cover a number of areas.
Any terms and conditions must, of course, be relevant to the business in which the firm is engaged. But, in general, e-commerce contracts should include: a description of the items or the services that are being sold; the price of the items or the services that are being sold; how payments for those goods or services are to be made; where, when and how any goods are to be delivered; the rights of both the seller and the buyer to cancel the contract; limitation of liability; confidentiality, in the case of contracts that are sensitive in nature; and, given that internet trade can be international, an indication of the laws of which country apply to the contract.
It is important to remember that the Consumer Protection Act of 1987 and the Unfair Terms and Consumer Contracts Regulations of 1999 apply to any goods that are sold online. That is why any information provided online about the price of goods or services or facilities must not be misleading. To give misleading information is an offence.
A business should consult its legal advisers or take professional advice before drawing up terms and conditions that cover online trading.
- Business start-up
- Limited companies
- Business finance
- Your customers
- Your employees
- Sales and marketing
- IT and e-business
- Ensuring proper virus protection
- B2B - the real e-business
- Overcoming the problems of e-commerce
- Online marketing: how to advertise on the internet
- Handling e-mails - reduce the stress levels
- How to handle payments online
- Marketing and data protection: compliance
- Why you may need to upgrade your computer systems
- How to maximise the effectiveness of your website
- Key features to consider using on your website
- Assess your competitors
- An internet use policy
- Writing for your website
- E-commerce - legal obligations
- How to shape an e-marketing strategy
- Business regulations
- Business and the environment
- Selling your business